Shipping Policy

We understand the importance of getting your orders delivered to you as quickly as possible. We ship every business day directly from the CaveGamers warehouse in Sioux Falls and take pride in meeting our expected delivery dates. If for some reason your order does not arrive by the expected date, please contact us, and we will refund any extra shipping fees you may have paid.

Shipping Coverage

Domestic: We ship to all 50 U.S. states, including APO/FPO addresses.
International: We ship to most countries worldwide.

Shipping Rates

  • All U.S. orders over $25 qualify for free ground or economy shipping.
  • U.S. orders below $25 will have shipping rates calculated at checkout.
  • International orders: Shipping rates and delivery times vary by destination and will be calculated at checkout.
  • Expedited and faster shipping methods may be available at checkout for an additional charge.

Shipping Carriers

We primarily use reputable carriers to ensure timely and secure deliveries. Tracking information will be provided via email when your order is processed and shipped.

Processing Time

All orders are processed and shipped every business day. We do not process or ship on weekends or U.S. federal holidays. Should there be any delays in processing your order, we will notify you via email or phone.

Estimated Delivery Time

  • Ground or Economy Shipping (Domestic): Delivery times depend on your location and are estimated at checkout.
  • International Shipping: Delivery times vary by destination and may be extended by customs processing.

Note: Delivery estimates are not guaranteed and may be affected by weather-related delays, customs processing, or other unforeseen circumstances.

Duties, Taxes & Customs

  • Import duties, VAT, brokerage fees, and any other customs charges are not included in your order total and are the responsibility of the recipient.
  • Shipments may be held or delayed by customs in the destination country. CaveGamers is not liable for any delays or additional fees incurred during customs clearance.

Late Deliveries

If your order does not arrive by the expected date, please contact our customer support. We stand behind our delivery dates and will refund any extra shipping fees paid if your package arrives late.

Cancellations

To cancel an order, please reach out to our customer service team as soon as possible.

Changes to Our Shipping Policy

We reserve the right to update or modify this policy at any time. Updates will be posted on this page and become effective immediately upon posting.